Beware when you move out
March 4, 2026 - Review from Apartments.com
I lived at Acero Eastmark in 2 different units and had problems with opaque move-out policies both times. I was charged for vendor “professional cleaning” without clear, written standards upfront, and an early-morning move-out inspection they offered wasn’t even set up in their system, costing me work time. I escalated twice to IDM leadership: once I got a refund but no follow-through on my request for policy clarification, and the second time I paid the full $241.03, raised concerns about ...
transparency, and was met with a delegated, canned response and then silence. The only bright spot was the maintenance supervisor, who was honest and helpful. I won’t rent from IDM again, and I’d tell anyone considering this place to read the critical reviews closely before signing.
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Property Manager Responded
March 16, 2026
We appreciate you sharing your candid feedback and are truly sorry that your experience did not reflect the level of service we strive to provide.
Our goal is always to communicate expectations clearly and apply policies consistently. We understand how important transparency and preparation are, especially when it comes to inspections and final charges. We also regret any inconvenience related to scheduling or delays and recognize how valuable your time is. Our team works hard to ensure consistency and fairness for all residents, and leadership reviews concerns carefully.
We truly appreciate the positive mention of our maintenance supervisor, who, like the rest of our team, strives to serve residents professionally and respectfully. Feedback like yours helps us reflect on where we can improve, and we remain committed to strengthening our communication and overall resident experience moving forward.
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