Cottages at Terrell Hills Apartments

have it completed. Due to it being broken we have not be able to receive mail, and mail is constantly lost. Oh and good luck getting them to answer the phone, I have called them 12 times with no response. They don’t respond to voicemails or emails, they “only take appointments” to go into the office. They forgot to charge us for utilities for almost 3 months, then slapped us with a late bill when they decided to finally post the utilities. Also $10 transactions fee to pay rent, online only ( utilities and rent HAVE to be two separate payments) The bathroom tub paint has peeled off and only done horrible paint over to “fix” the issue. That took 5 months to get “fixed”, and the new paint over is peeling because it wasn’t fixed properly. I have already put in a new request to fix it, let’s see how long it takes. There was a CO2 leak and they failed to acknowledge it, multiple kids got sick, we left for the night bc levels were dangerously high ( according to the fire department ) The roach problem is bad, we pay pest control every month, which doesn’t do fix anything. These are the WORST apartments ever, “under new management” is the biggest LIE they will tell you. DO NOT MOVE HERE.

waiting to see if we can actually get a apartment like the model that they showed use. Will let you know the results soon.

Doesn't make sense . They go through so many temps so nobody ever knows anything anyway. The apartment is infested with roaches ! even outside the complex you will come across huge roaches and the pest control is not even worth it they just spray the around the floor and they got the medicine all over my clothes! The maintenance here is terrible took them months to fix out garbage disposal and when he "fixed" our dishwasher he left nails sticking out the counter. Oh and dont even bother trying to talk to managemeant during those hours they always close early and have lunch breaks that practically last all day and dont know how to answer their phones. I can't wait to get out of here.