Worst Management Staff I've Ever Encountered
December 5, 2017 - Review from Apartments.com
Lived here for 3 years after moving to Texas whiles saving cash for a house.
This worst management staff I've ever had to deal with in any city I've lived in.
The place is nice, the location's great, and the maintenance staff are generally friendly. The price for the apartment was generally lower than the surrounding area. It's still not worth it. Whatever you gain in these features you'll lose when moving out and dealing with the management. Seriously, every 3 months without fail, ...
they would try to pull something and I'd need to waste my time arguing with staff who couldn't help.
When I originally moved here from Louisville, I arrived here after driving all night. The management staff only then told me I needed a specific copy of my renter's insurance with their name on it. The day I arrived to sign my lease, my only options were to produce this paper right then and there, pay for their insurance for the first few months, or to sleep in my car "because our office closes at 5p." Fortunately, one of my closest friends is my agent, so he faxed them the info immediately. They immediately denied the paperwork claiming minor typos. My agent had to fax them a total of 3 times before they finally accepted I had renter's insurance. They also tried to inform me that my "apartment might not be ready yet" so I might have to find a hotel on what was agreed as my move in day!
One year they refused to send me any renewal cost until I called their corporate headquarters in Salt Lake City to complain they were breaking the 65 day notice on the agreement.
Another year when they were changing management companies, the emergency maintenance number they posted was a dead number. For a while, the only way to get the staff to show up at their office on time was to publicly shame them on Twitter.
Another time, they left a notice on my door that said I was behind on rent and that I had 2 days to remedy this. This was weird because I never missed a rent payment. I went in to find out that they had started using a new website to track who had renter's insurance and they never transferred my paper copy of insurance over to their website. They gave no notice of this to anyone and just started charging me fines for not signing up on something they never told me about
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