Property is Great....Office staff, not so much!
May 2, 2024 - Review from Apartments.com
The property is beautiful and it is in a great location. I have lived there for a year and a half. I have been a quiet tenant who takes cares of my apartment and the common areas of the property as well as always paying my rent early each month. However, though the property itself exceeded my expectations the staff that works in the office are very underwhelming. In my short time there, I have only had to speak to the staff in the office 2 or 3 times. They look at you as if you are bothering them ...
and of course how dare you do so. When they finally speak to you, they are very cold and rude. I am not sure if the office staff is self aware enough to understand how their actions make their tenants feel. Nonetheless, how they behave towards the existing and current tenants is very unprofessional and inappropriate, creating what feel like a hostile living environment. I don't dare speak up about any issues that could be resolved due to their lack of professionalism and empathy. They will be kind to you in order to get that lease signed but once you have done so, you are no longer worthy of kindness or their attention. Until this organization can hire people that can be kind and helpful to their residents, I would not recommend this property.....which is very unfortunate.
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Property Manager Responded
May 2, 2024
We appreciate your detailed review and are glad to hear that you find our community beautiful and well-located. We're sorry to hear about your experiences with our team. We strive to provide a welcoming and professional environment for all residents, and we regret if we fell short of this goal. We would like to discuss your concerns further and work towards improving your experience. Kindly pass by our office or send us an email. We look forward to hearing from you soon.
Sincerely,
Property Manager, Elysian at The Palms elysianpalmsmgr@cushwake.com
Max of 2. Pet Rent is $35.00 per pet.