My girlfriend and I lived here for about 7 months. We enjoyed living here because of its good location and relatively nice buildings. It is peaceful and quiet and has really good access to the Ralston Creek trail. We did however notice a few things that we didn't like about the property management:
1. All maintenance seems to be done by the lowest bidder. For example: the chimneys were cleaned this past spring, and they hired a guy who basically vacuumed them them with a ShopVac. The problem
...with that method was that the filter in the ShopVac was not designed to capture soot, so he basically sprayed the contents of the chimney all over the house. We ended up having to mop the place 3 times to get them clean again. We had similar experiences when our floor was replaced (poorly glued vinyl flooring ended up looking like bubble wrap), and when the walls were painted (all surfaces were covered in a mist of white paint). All of these issues would be avoided if they hired more reputable companies for their maintenance.
2. The in-house maintenance staff takes weeks to respond to requests. At one point our laundry machine started draining about 2 gallons of water on the floor every time it ran. It took them two weeks to come by.
3. Brenda and Caroline are very helpful when you move in, but they turn into a couple of monsters when you're moving out! As soon as we gave our 60 day notice their behavior and willingness to interact with us disappeared. They became short tempered, yelled at us on a couple occasions, and were generally very unhelpful.
4. Our unit was immaculate when we moved out. I mean it was spotless, and undoubtedly in better condition than when we moved in. The appliances, moulding, fans, and carpets were all scrubbed. Despite this, we were charged $120 of our security deposit for the most minor of infractions. $25 for a smudge on the wall near a baseboard, $60 to clean the carpets that we had just professionally cleaned, and $35 for reasons still unclear to me.
To sum it all up: its an OK place to live, but expect frustrating experiences with maintenance and a poor experience when it comes time to move out.
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