Poor Management & Completely Unprofessional
October 30, 2018 - Review from Apartments.com
We walked into our new loft and found that we just signed a lease for the wrong apartment! The apartment smelled of wet dogs. There were holes and tears in the carpet. There were rugs glued to the vinyl of the kitchen floor. The kitchen sink sprayer was broken. Trash left behind, hiding behind the cabinets. The master bath tub stopper was detached and broken with massive amounts of hair in the drain. There was so much dirt on the doors throughout the apartment it made the doors look off-white. ...
The master bath light fixture was missing a light bulb and the shower had no water pressure. There was food residue on the walls throughout the kitchen and in the pantries. The Leasing's response, "Since you guys aren't my people I'm not sure how to handle this. But if you were my people then I would just be like, 'oh yeah, it's cool'." SERIOUSLY!?!?!?! During the tour Leasing proceeds to tell us how bad the carpet and apartment used to be and even shows us a picture of what the carpet looked like from the previous renter and "how bad" the apartment really looked before they cleaned it! We were told we would be placed on the top of the list for a transfer to the actual unit we were supposed to be renting. 30 days in and my wife had to call the office many times regarding the next available 3 bedroom. We found out through their website that one was available and no one called us. After calling the office consistently to find out when an appointment could be made to view the unit on the 7th floor, and even confirming with the Assistant Manager if we love the apartment we will move in asap, an appointment was finally made with the Leasing person who moved us in. My wife called the day of the appointment and told the apartment was rented and the next available was our current floor plan on the 6th floor minus the carpet. But yet, we were the next on the list to transfer. No one communicates. Leasing laughs like its all a joke to her. No one knows what their doing, how to actually lease an apartment, or how to even treat a future or current resident. I used to work in property management. If I found out this happened and how my staff handled it there would be new leasing positions available immediately. I have never felt so disrespected, unimportant, and more of a burden as I have just in an hour of moving here. And it's unfortunate that things will never get better.
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