Thanks Phyllis
June 22, 2026 - Review from Apartments.com
I honestly don’t know why I expected anything different. I had similar issues with this property years ago, and unfortunately, nothing seems to have changed.
Over the course of my apartment search, I attempted to visit Lyra multiple times. Twice I stopped by in person only to find no one available, the front entrance inaccessible, and no staff at the desk. I called several times over multiple days and couldn’t get a hold of anybody.
I then scheduled an appointment through Apartments.com and ...
confirmed a time via email. I rearranged my schedule and showed up for the appointment, only to be completely no-showed. No call. No text. No apology. No follow-up. No accountability.
That’s what bothered me the most. Everyone makes mistakes, but professional management follows up and takes ownership. Instead, I was left wondering if anyone even knew I was there.
This isn’t about one employee (Phyllis). This feels like a company problem. When communication, responsiveness, and customer service are this poor before you’ve even signed a lease, it’s fair to wonder what happens after move-in when you have maintenance requests or real issues.
It’s also worth noting that their rent prices have dropped significantly over the last 2 years (25%).
That’s a red flag.
The location itself is right next to I-25, which means freeway noise should be something prospective residents carefully evaluate. There are many communities competing for renters right now, and customer service matters.
I ultimately decided to take my business elsewhere. If management reads this, I hope they focus less on marketing “luxury” and more on answering phones, showing up to appointments, and treating prospective residents with professionalism and respect.
Look into your employee, Phyllis.
Read More
Property Manager Responded
June 25, 2026
We appreciate your detailed feedback and are sorry to hear about your experience. It's important for us to address these concerns, and we invite you to contact or visit our office to discuss this further. Your insights are valuable as we strive to improve our services.
Sincerely,
The Lyra Team
Bike, ski, and kayak storage available.