Don’t live here
January 30, 2023 - Review from Apartments.com
Do not live here.
My husband, daughter, and I only lived here for almost 5 months and had so many issues that we moved out much earlier than planned.
I could write about many instances, but the most important one that sealed it for us was when the ceiling in our daughter’s room started sagging/caving in right above her crib. It went all the way across one side of the room. She was 7 months old at the time.
My husband brought this to the attention of management since it was of course a big safety ...
concern and it took 1.5 weeks for them to even begin work on fixing it and about 4 days to complete the job from start to finish. That was 2 weeks that our baby had to sleep in our bedroom which disrupted her sleep, 2 weeks that we had the entire nursery crammed into our dining room, and 2 weeks that we were paying for a 2 bedroom apartment and only had use of about half of the apartment.
We understand that these things happen and we would have been more understanding if management had communicated with us about updates of what was being done/what was happening. However, communication is Mirador’s worst trait.
My husband had to either call or physically walk in to the office daily to follow up on the status of the issue and basically nudge them to do anything at all. They would tell him that work would start the following day then no one would show up.
One week after we first alerted management of the issue no one other than maintenance and some contractors had come by our apartment to look at the ceiling. No one from management. Which really just made us feel like they didn’t care for our safety. In the time it took for work to begin on repairs, we hired a realtor, toured 10 houses, and made an offer on the house we live in now.
That is a bit ridiculous.
Do not to be drawn in by the exterior and the fancy leasing office.
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