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July 30, 2026 - Review from Apartments.com
I would not recommend Parkway Townhomes based on my experience with a severe ant infestation and the way management handled it.
On June 8, I submitted a maintenance request after discovering a significant ant infestation in my apartment. I was told the apartment was sprayed three times over the following 10 days, but the treatments did not solve the problem.
On June 19, I came home from work to find another massive infestation in my kitchen. The ants continued to invade my apartment through ...
June 22 and beyond. Despite multiple pest control treatments, the infestation was never resolved.
Throughout this process, I repeatedly reached out to management by phone and email. While I did receive one email and a few phone calls, the vast majority of my messages went unanswered.
On June 25, the property manager personally confirmed that the ant infestation still existed. During that conversation, I was told she was waiting for approval from upper management to release me from my lease because of the ongoing conditions. After that, I continued calling and emailing for weeks, but I received little to no meaningful communication or resolution.
As a resident paying more than $2,000 per month in rent, I expected my concerns to be taken seriously. Instead, I was left living with an unresolved infestation while struggling to get answers about my living situation.
I documented the infestation with photographs and videos taken over multiple days, clearly showing that the problem continued despite the reported treatments. Eventually, because the infestation was never resolved and I could no longer live in those conditions, I voluntarily surrendered my keys and moved out.
Pest problems can happen at any property. What matters is how management responds. In my experience, the lack of timely communication, the failure to resolve the infestation, and the absence of meaningful follow-through left me feeling that my concerns were not a priority. I hope no future resident has to go through what I experienced.
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Property Manager Responded
July 31, 2026
Hi Jeremy,
I am hoping this message finds you well. We do apologize for any inconvenience you may have had. We would love to discuss your issues further with you and reach a resolve for anything pending you may have. At your earliest convenience, please contact our office at 702.897.5033. Our past attempts of communications have been unsuccessful. We look forward to conversing with you soon!
Best Regards,
Your Parkway Townhomes Team
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