Where to even begin. Yes, the apartment building itself is very nice. The units are modern, the lobby and work out facility are both some of the nicest I've seen in College Park (some background, I've lived in the View, CP Towers, and a house off Metzerott). But that's where anything positive about the Landmark ends. To put it bluntly, the Landmark is an incredibly poorly run apartment building. Never have I come in contact with a more unhelpful, incompetent, rude management. Where to even begin?
...I could talk about getting locked in, at 5 in the morning on my way to practice, the parking garage that I pay already too much per month to park in, only to hear the woman at the front desk apologize and tell me there was nothing she could do and no one she could call (not sure who forgot to tell the ONLY person at the desk what to do in case of an issue, but I digress). I could talk about how our washing machine broke not two weeks after moving in, growing mold in the two foot deep pool of stagnant water built up over the nearly two week period it took for anyone to take our maintenance request seriously. Or the fact that, despite being a near college graduates and adults in the eyes of most of the world, we were unable to get the moldy washing machine taken out of the apartment until my roommate had to have her dad call Travis (the manager) multiple times, despite the situation quickly becoming a health hazard for my roommate's severe mold allergy. I have no problem following rules, but I do have a problem following rules set forth by a management which lacks the capacity to enforce them. I have a lot of respect for people who's job it is to coordinate other people in order to keep something like this running. But I also have had a great deal of management experience myself, and I know that two of the most important things about management are: you are responsible for everything that happens under your watch, and you need to be able to recognize mistakes, apologize, and find a solution. It's unfortunate that this is a lesson some people seem to still be learning.
