Lack of Professionalism
March 1, 2023 - Review from Apartments.com
Our experience living at this complex is the worst. This place is not even worth one star, they only care about your money. I've been living in poor conditions in the apartment for over three months. We have to sleep on the floor of the living room because this place is not habitable at all, but the regional managers and property manager say otherwise. My bedroom gets soaked and wet every time it rains, there's mold on the wall, and bugs. They've “tried” to fix the issue by breaking drywall and ...
repairing it more than 2 times already and putting a machine to dry the area, but I still get water into my bedroom. We've been trying to be patient and understanding, but they don't seem to care about our health, but their rent. Feel free to come and see the apartment that we’re living in, so you know this is not just another bad review. Their best answer is to say that “they've been trying to fix it”, but “trying” at this point is not enough and they don't give us another solution, but to fix it the same way that they already did in the past. Do you think is okay to live like this?
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Property Manager Responded
March 2, 2023
I am so sorry this has been an ongoing issue. It does not rain often, so we cannot know for sure if the leak has been fixed until the next rain. Our team takes this matter very seriously and is working to get it resolved as best we can. Please reach out to me if you have further questions.
Sincerely,
Jennifer R., Community Manager
RanchoDelMarMGR@cushwake.com
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