Bad Ventilation and Not Dog Friendly
December 2, 2024 - Review from Apartments.com
2/5 Stars
I'm writing this review because I feel these points need mentioned to future renters, as I was not aware of them when I signed my lease. We’ve been living here for less than 2 months. While the apartments themselves are decent and access to the riverside trail is nice, there are some major drawbacks that future renters should know about.
The 2 stars I gave are for Location (+1) and Cleanliness (+1) of my unit when moving in. I can also attest the staff is very friendly and the ...
maintenance/grounds people are very friendly as well. I do appreciate that very much.
Now, onto my complaints:
Smoking Indoors (-1)
These apartments are not smoke-free, and tenants are allowed to smoke indoors. If you’re a smoker, this place might work for you! However, if you’re sensitive to smoke, it could make your living environment very uncomfortable.
Insulation is no good as the smell easily seeps into other units and has been a constant issue for us. As it’s gotten colder, my neighbor now smokes exclusively indoors. I can tell every single time they light a cigarette.
We struggle to fall asleep some nights because of the continuous smoking from my neighbor and have been woken up multiple times due to the strong odor. Closing the vent in our bedroom has helped slightly, but doesn’t fix the problem completely.
For context, I’ve lived in many apartments across the US and I’ve never had to complain about smoke until now. While I have no problem with people smoking (even indoors if the units are insulated enough), I really don’t want the smell in my own apartment.
Not Dog-Friendly (-2)
Don’t be fooled by the massive dog park! While the complex advertises itself as “dog-friendly,” the onsite dog park and surrounding areas are filled with sand burs (I call them stickers).
The day we moved in, we were excited to take our dogs to the park, but within two minutes they both started limping and refused to move. We had removed over 10 sand burs from each dog. One of our dogs even developed an infected paw because a sand bur got lodged deep between their toes.
The entire complex, except for a few small spots, is covered with sand burs. We’ve since avoided the dog park entirely and now stick to one spot for bathroom breaks. If we want to exercise them, we walk them out to the riverside trail. But even then, they will still get one or two stuck to them on the way to the trail. The dog park was one of the main reasons we chose this apartment, but it’s completely unusable.
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Property Manager Responded
December 6, 2024
Hello,
Thank you for sharing your detailed feedback. We genuinely appreciate you taking the time to highlight both the positives and areas of concern regarding your experience. We're glad to hear that you’ve found the location convenient and your unit clean, and we’re especially pleased to know our team and maintenance staff have made a positive impression.
That said, we’re truly sorry to hear about the challenges you’ve encountered with the smoke odor and the dog park conditions. We understand how important a comfortable and enjoyable living environment is and regret that these issues have impacted your experience.
While our community does permit smoking, we understand that it can be disruptive when odors travel between units. We’re actively exploring ways to better address these concerns and encourage you to continue working with our team if the issue persists.
Regarding the sand burs in the dog park, we apologize that this has affected your ability to enjoy the space with your ...
pets. We recognize how frustrating this must be and will share your concerns with our team to determine if additional maintenance can be done to improve the area.
Your feedback is invaluable as it helps us identify areas where we can improve. Please feel free to reach out to us directly at the number below so we can discuss potential solutions and work to make the remainder of your time here more comfortable. Thank you for bringing these matters to our attention.
Customer Service
858-454-0322
Max of 1. Maximum 2 Pets Allowed Per Apartment Home.