Understaffed and not safe
February 8, 2024 - Review from Apartments.com
Nighttime lighting and other preventative security measures are non-existent in several areas. Car and mail thefts have now become the norm...Unfortunately there has been no word or action from management to remedy it. There are supposedly security cameras, at the main entrance, but not sure if they even work?
Response times for emails to management varies from minutes/hours (if it involves money) to no response at all... even after following up. Office hours are only during the weekdays from ...
8-5, so it's impossible to speak in person unless you take off of work.
Driveways, stairs, and sidewalks are either not cleared at all, or are minimally shoveled when it snows or there is ice. Myself and other tenants have fallen.
Some apartments have pest problems - fortunately ours does not. We have a sealed door, while others have a large outwardly visible gap under their front door.
The maintenance team does a good enough job when they're called on - we've gotten a few things replaced/fixed in our apartment, and it's always been done correctly. However, there is no communication as to if or when they'll arrive. When one of our appliances broke, we had no idea if they even got our request...a few weeks later they simply showed up and replaced it when we weren't home.
I suspect that every building has mold and foundation issues... squishy floors, cracks in walls, sliding doors that are separating from the building, uneven pavement, drains not flowing away from the building.
It's not the worst place to live, but it's definitely frustrating.
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