Skyview North Apartments

noticed a leak on the ceiling and the baseboards had watermarks on them. Maintenance ignored that one. I sent in another request of the same concerns and more water on the floor. They finally arrived days after the request and unfortunately our kids jammed something in the keyhole and they could not get into the ac unit door to inspect so they said they would be back later. When they came back I was breastfeeding my infant and could not answer the door. Instead of calling to schedule a time and fix a potential mold problem, they marked the request as complete. Then one night of deep cleaning my home, I noticed visible mold growth on the wall. I again sent in a request and they ignored it for 2 weeks... I forgot about it being in the newborn trenches until I was deep cleaning again and saw it in the same closet but it grew significantly. I immediately sent another request in, and bought an air purifier to help rid of the mold spores in the house. I called the next day around 3 pm to ask them why they have not come to cleanse my home of mold yet and confirmed that both the front office and maintenance look at the requests and choose what gets prioritized. So, overall the front desk ignored TWO visible requests over the course of 2 weeks for mold growth until I made a phone call at 3 pm.. then they finally sent maintenance. Turns out mold was growing in the walls and they still never pulled the baseboards off to be sure it wasn't growing under them either. It wasn't until I found and contacted their regional manager (only competent person) that they finally started to show they "cared" about our well being. I sent requests about potential mold and actual mold growth for a little over a month; according to the leasing policy, they need written notice of mold. The request is a written request and they still ignored me twice. They literally put my family at risk because of negligence.