The apartments advertised and committed to me that valet hours were 7:00 AM - 11:00 PM and that the service was complimentary. We pay a hefty amenity fee in addition to the luxury level rent.
So a week ago (1/10/20), we were notified that the management was offering a new "amenity" to handle our packages. I immediately started researching the service and quickly became frustrated. First, you have to list your shipping address to the company's physical address for FETCH(located in a very sketchy
...part of Dallas). I decided to email FETCH and ask for cut off times for deliveries. If they don't have your package by 4:30 PM, you won't get it until THE NEXT DAY during their first delivery window of 12:00 PM-2:00 PM. Please see the attached screenshot of the email from FETCH.
I emailed the manager two days ago expressing my concerns and asking how this "amenity" is adding value to our apartment community. As of this writing, they have not responded. So when they write the generic "we'd love to hear your concerns and ideas, stop by the office," how about you tell the manager to respond to my email or call me.
To add insult to injury, we were notified today (1/10/20) that the complimentary valet and hours were changing. They reduced the hours from 7:00 AM-11:00 PM DAILY to Mon-Sat 7:00 AM - 10:00 PM and Sun 12:30 PM - 6:30 PM. Also, the service is no longer complimentary. Guests will now have to pay $7 to park. Oh, but they even offered that we could pre-purchase validated tickets for $5. And if you are wondering, there is NO parking for guests anywhere near this building unless they pay.
I am now wondering what other downgrades the management will inflict upon this apartment community and its residents. If these new "amenities" were in place when I toured the building, I would not have even bothered to look at any apartments. Unfortunately, management decided to force these new downgrades down our throats.
The promised dog area that was supposed to be done last year is no where in sight. The building is situated next to a 5 lane freeway like road called Harry Hines. If you want a small area for your dog to run in, good luck in crossing!
The concierge staff is fantastic. I have no complaints about the actual team. The apartment community is beautiful, and the apartments are nice (very pricey).
So, if you:
*have no friends
*never have guests over, or
*never order anything from online and have packages shipped to you
THIS APARTMENT COMMUNITY IS FOR YOU!
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Property Manager Responded