Very Negative Experience
April 8, 2024 - Review from Apartments.com
We were excited to tour this property given the price and location. Upon arrival, the agent over the phone was helpful. However, when we shared we wanted a 1 bedroom (stated in the online request), she became short with us and said they didn’t have any. We were willing to tour the 2 bedroom to get a basic idea but right upon entering, we were notified there actually was a 1 bedroom on site. We were directed to the wrong room and the agent was very short with me stating she had texted me all this ...
information, which I wasn’t receiving. We were placed on hold for over 10 minutes while she worked to find the correct apartment. Finally, the agent came back on and asked how we liked the place… we reminded her she asked us to wait on hold and she snapped at me again stating she sent me multiple texts. I told her I wasn’t receiving anything and we had been waiting per her request. We finally were directed to the right location in a different building but by that time, we were really rubbed the wrong way. The tour ended up taking twice as long and we were given attitude by the agent which was very off putting, given these were mistakes happening from the agency’s end. Would suggest that more professionalism is employed for future potential residents.
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Property Manager Responded
April 26, 2024
Our team strives to provide all our future residents the best experience while touring and we are saddened to receive this feedback. We apologize for the inconvenience you experienced with the type of response you received from our team. We appreciate your feedback as it is integral to ensuring we are providing the best experience to all of our prospects. We are unable to locate you in our system and would love to connect with you to hear more - please reach out to us at thecommons@essex.com. We hope you will still consider Essex for your housing needs and look forward to working with you again. - Kiara V., Leasing Manager
Pets must be spayed/neutered.