The Oaks Apartments

issues no problem. If you come with an entitled mentality and less flexibility, then of course you will hate it here....you will hate it at any complex. I have lived in numerous apartments through my life and this one by far exceeds all the rest. The walls are solid so theres little noise. I love the layout, and my fixtures are very nice. I even have a fireplace that I don't know how to use. The location is great and is so close to the highway. I really love it here. The management is fair unlike some reviews I've read. The maintenance staff is always going around fixing and flipping apartments. I see a lot of hard workers here, so I don't understand the bad reviews. I almost didn't get this spot because of the bad reviews and that would have been a HUGE mistake. I have not seen any pest issues, they do timely repairs, they have great communication through text AND email, management answers to their messages in a timely manner, and other than the city doing some surprise renovations in the alley, everything has been great. There is a homeless population on the other end of the alley but I have not seen anyone loitering. They have surveillance, and gated parking. It does go into disrepair but it is fixed promptly. They recently updated the tenant gates and I notice more than not that if they are open, its because people are careless to close them properly. I have not had my car broken into but neither do I leave any visible items in the car (duh). Sometimes the dumpsters are messy but again that has more to do with the tenants than it does management. And when trash is dumped in the street by the city dumpster, it gets picked so no complaints by me. Wish more of the tenants were considerate of where they put their trash than anything else. Everyones experience is different and management has been more than accommodating. Huge thank you Gloria! I plan to either continue my lease here or purchase a home, but I do highly recommend this location to others.

property to show our apartment to intrested new guest. We said we would only if we would get refunded the money already spent that we weren't going to be living there. They agreeded, and told us that it wouldnt be a problem. It's been more than 5 weeks and we still haven't gotten reimbursed. The property manager (Gloria) continues to say it's out of her hands. Very unprofessional and completely no respect for customer. We did her and property a favor and held good to our word. They don't and haven't done the same. We had car break ins and nothing was done. I asked for video footage and still haven't received anything. Bottom line, this is an over priced, non safe, non customer friendly residence that truly trys to "get one over" on buyer because of location.

did she contact me regarding her failure to follow through. I had to call her tonight, and she said that Home Depot does not sale space heaters anymore (imagine that!), and she would have to drive to the home office to get one. Ms. Martinez never once apologized for her lack of communication and failure to follow through. This is a prime example of her repeated unacceptable behavior. I plan to seek counsel and will contact the Housing Authority and the Better Business Bureau post haste, as this complex and its managing department are inept. I have asked to speak with either Enrique, the owner of RDE Capital, or Marcy, Ms. Martinez's boss, in hopes of some sort of resolution, but Ms. Martinez assures me that my request to have someone contact me is impossible. I am documenting each and every occurrence in preparation for outlined action. I expect and look forward to hearing from someone other than Ms. Martinez soon. Do not rent from The Oaks! I wish I could have rated this place a zero.