This apartment community was a dream come true. My husband, daughter, and I love it here. We were very satisfied with the staff, maintenance, and management, until we had a complaint. I had a graduation party for my daughter in May, 2015. I was told that the screened in porch area by the pool was mine to rent for $75. I was assured it would be spotless, and up to Tortuga's high standards. When I went to the area to begin my preparations for decorations, I noticed that the grill was unreasonably
...filthy, no soap in the bathrooms, the trash receptacles in the pool area were full to overflow, and the refrigerator in the porch area had roaches run out when I opened the door. I am not a complainer, I said nothing that day to the leasing agent on site (she was touring guest), I waited, and quietly went to speak to the leasing agent that made the assurances. She got snooty! She said, "Its an outdoor area, and it is cleaned everyday". I said, well something happened, because it wasn't cleaned that day. I was out there from 7:00 AM, until late evening, and not one person ever emptied the trash, or even put soap in the bathroom. I was very surprised by the attitude she displayed. I tried to impress on her that I wanted to circumvent this occurring to anyone else. It enraged me that she treated with such disdain! I relayed this event to my husband, and we both went later in the week to speak to management, and the attitude was worse. I was told by the leasing manager, "here, take your check, we didn't send it in, now what's the problem?" This was one incident that happened to me personally, but why? We have been here for three years, and that behavior keeps us from interacting with the office, and asking necessary questions. The complex is kept in good repair, and the grounds are tidy. Maintenance comes in about 48 hours once you report an issue. We are comfortable here, and plan to stay a bit. Management has recently changed, we'll see how that goes from now on.
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