Lack of Communication and Failure to Address Confirmed Mold
September 15, 2025 - Review from Apartments.com
The apartment was filthy on move-in. The kitchen drawers don’t even have rails, and the linoleum had visible tears along with large pink, yellow, and black spots. When we brought this up, management told us it was “just staining” and hired professional floor cleaners. Since our belongings were already in transit with movers, we had no choice but to move in as originally planed.
Over time, we noticed the spots growing and a musty odor that would not go away no matter how much we cleaned. We ...
submitted a maintenance request for mold testing on 7/30. Management delayed for nearly a month, conducting their own “inspections” and moisture testing, but ultimately refused to test for mold—despite strong odors and worsening discoloration.
Out of concern for our health, we paid for independent testing ourselves. The results confirmed mold. On 9/4, we sent management the report and requested either a remediation plan or release from our lease. They told us the request was forwarded to management but never followed up. When we emailed again on 9/11 for an update, we were completely ignored.
All this to say—be very cautious about moving into these apartments. If issues arise, be prepared for months of delays, lack of communication, and in our case, confirmed mold in the unit.
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Property Manager Responded
September 20, 2025
Hi User,
Thank you for sharing your experience. We sincerely apologize for the issues you've encountered and the lack of communication regarding your concerns. Your feedback is important, and we take it seriously. Please reach out to us directly at waterleaf@avenue5apt.com or call us at 1 760-726-7331 so we can address this matter further.
Max of 2.