Rude and Unhelpful
May 9, 2023 - Review from Apartments.com
Too much to write out so here's the highlights:
-office staff was incredibly unhelpful and seemed very uninterested in leasing an apartment to me right out the gate (with the exception of Melissa who was genuinely kind and gave all the necessary information needed and requested)
-I had made it clear that plank flooring was something I had to have but they refused to walk the unit I was interested in to let me know if that was a possibility when all they would have had to do was deliver a 24 hour ...
notice to the current tenant that they would be walking the unit. Instead, it was 30 days of wonder while they held all my money and I had put in a notice with my current complex. I found out a week before I moved that I WOULD be getting plank flooring due to the previous tenant trashing the carpet. Cool, we could have avoided 30 days of anxiety, wonder, and general unhappiness.
-When I moved in, the apartment was legitimately filthy. It looked like they took a dirty rag and ran it over the appliances and counter tops, found dead bug in a tub that wasn't even cleaned, hair in the drawers, baseboards were disgusting with old food and remnants and doors were all discolored, etc.
-Received a call that I could not have the solar lights lining my patio due to groundkeeping. I got home after work that day to remove them and saw they had ripped them all out (broke 2), and also ripped out a flower I had planted next to my patio and left it in disarray on my patio. How insanely rude and unnecessary.
-Also received a complaint about smoking on my patio but I don't smoke
This is an expensive apartment. $600 more than I paid at my last complex. I've lived in every pocked of Omaha and rented with multiple companies. They need to fire their cleaning vendor, get office staff and a property manager that actually cares about its tenants, and learn how to communicate like an adult instead of all of the passive-aggressiveness. This has truly been such a bad experience from the immediate beginning. I only moved in because i love the unit itself, which is how I suspect they retain occupancy because it certainly is not because of their customer service.
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Property Manager Responded
February 29, 2024
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you for leaving feedback. Please reach out to us at (402) 502-6555 so we may identify ways to improve your experience.
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