Verified Renter
August 21, 2026 - Reseña de Apartments.com
Good apartment but bad management Pros
- nice and new apartment
- amazing location, close to a lot of good things like the outlets, Sam’s Club, King Soopers, nice restaurants, etc. nice views of Castle Rock and mountains
- nice outdoor space, especially the area with the hammocks, fire pit
- whenever we have submitted a service request usually get helped pretty quickly
- nice yoga studio and gym, although sometimes the equipment or machines get broken and don’t get fixed
Cons
- The grills ...
never work, we have brought it up with the staff and management multiple times and they have yet to do anything about it. No sense of urgency.
- So many other apartments do resident events, Alana doesn’t seem to care or do any events and the ones they do they expect you to pay for food or drinks. For example they did a summer pool party which was super lame. They brought a mid food truck that was overpriced, drinks that we had to pay for. They couldn’t even do hot dogs and burgers for their residents? Buy a couple of packs of soda and water? Super unfortunate because the space is beautiful but they don’t want to invest a little bit of money to host fun resident events (which we have to pay all these fees and for amenities which a lot of times don’t even work).
- constant noise from motorcycles and cars on promenade parkway super early in the morning or super late at night. This is not fault of Alana, just what it is when you live near a busy road.
- they installed EV charging which is great but they installed half of it over the handicap spot, so you can’t even charge your car if the other spot if being used. Plus they don’t want to add an EV sign to the 2 spots which then other cars who aren’t even charging end up parking in those spots which make the EV unusable. I don’t know who designed it like this or why, but it makes no sense and again management does NOT care, even when we’ve brought it up and kindly ask if they can at least install an EV sign.
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Property Manager Responded
August 24, 2026
Thank you for taking the time to share such thoughtful and detailed feedback. We truly appreciate you highlighting the things you enjoy about Alana, including our location, views, outdoor spaces, amenities, and the responsiveness of our maintenance team.
We’re also genuinely sorry to hear that some of your experiences have left you feeling that your concerns weren’t being heard or addressed with the urgency you expected. Your feedback regarding the grills, EV charging spaces, signage, and resident events is important to us, and we understand how frustrating it can be when you’ve brought concerns forward more than once.
We’re grateful that you took the time to share both the positives and the areas where we have an opportunity to improve. Our goal is always to create a community where residents feel valued, heard, and proud to call Alana home. We will certainly take your feedback into consideration as we continue looking for ways to improve the resident experience. Thank you again for ...
being a valued member of our community!
-Alana Management
Property Manager Responded
August 24, 2026
Hello,
Thank you for taking the time to provide detailed feedback about your experience at Alana. We’re glad to know you enjoy the location, views, outdoor spaces, fitness amenities, and the responsiveness you’ve experienced with service requests. We also appreciate your candid perspective regarding the grills, community events, fitness equipment, and EV charging areas, as resident feedback helps us better understand what matters most to our community. We understand that the availability and functionality of amenities can have a significant impact on the overall resident experience. We welcome the opportunity to discuss your feedback further and encourage you to contact our office directly so our team can connect with you. Thank you for sharing both the aspects you enjoy and the areas where you would like to see improvement.
Max of 2. Refundable deposit $300 per apartment. Monthly Pet Rent $35 per apartment with a max of 2 pets.