Poor management
November 29, 2024 - Reseña de Apartments.com
There was a recent change of management and the new company doesn't seem to know what they are doing or care about the residents. The service offered has seen a HUGE downgrade. I would've recommended this building so highly before, but it's not worth the outrageous rent for the lackluster service.
Property Manager Responded
December 11, 2024
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your dissatisfaction with the level of service in the building. I completely understand how frustrating it must be to experience a significant drop in quality, especially when expectations were set high based on your previous experience. With every new acquisition, there tends to be some bumps in the road.
Please know that we take these concerns seriously. We are committed to improving the service and ensuring that residents’ needs are met promptly and professionally.
If you would be open to it, I’d like to discuss your specific concerns in more detail to see how we can make things right. I appreciate your previous recommendations of the building and hope we can regain your trust moving forward.
Thank you again for your honesty, and I look forward to hearing from you.
Best,
Your Blue and Lime Team
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