I am a military service member and moved from Fort Belvoir to Toscana Apartment in Margate in September 2019. They were amazing and responsive throughout the whole process. I even got a military discount. The apartment is in a great location and the pool is amazing. There was however an issue with limited parking. I am not sure if that has since fix. As a single parent who often travel for military service and training, I was only allow to have my nanny park at the complex for 48 hours.
...Approval for additional hours were often met with resistance. I requested an exception to policy for moving out 1 month early due to military call to duty and later after I moved, was charged a penalty even after I was told everything was fine. I attempted to call them, I left a message, again, no one called me back. A couple of weeks later I called, someone answered the phone, I identify myself but I was automatically put on hold. I hung up after 20 minutes hold. Ms. Adams did call me back but I do not think she recognize my number and thought I was looking to lease. I expressed my disappointment with the action her office took especially after telling me everything was fine. This is not the first time I had to move due to military service, the previous management companies have always been understanding that sometime military call to duty does not always happen when I want and they were always willing to work with me. Veterans or military service member, please be aware when deciding where you want to live in Margate.
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