Gorgeous Property; Mediocre Customer Service
May 15, 2020 - Review from Apartments.com
I love how bright and spacious the apartments are, as well as the midcentury modern decor. As someone who loves to cook, I particularly appreciate the exquisite well-equipped kitchen. The unit was also new when I moved in, so there’s the novelty effect. I also like how the bedroom has a vista into the living area, so it doesn’t feel as cloistered when you’re inside. It’s also convenient that high-speed internet and trash valet service is included in the rent. Additionally, Maintenance Manager; ...
Mr. Lawrence, has done an excellent job with the building’s overall upkeep and is very friendly.
The unit I’m renting, unit #108, is located on the ground floor. It’s a corner unit—only sharing a wall with one other unit, which is nice, and tenants have been great at keeping the noise levels down, with occasional rumbles from the unit above. Nevertheless, future tenants should be aware that the unit’s front door is located right next to the entrance of the hallway, so the opening and closing of the steel hallway door with regular foot traffic is annoyingly loud, esp. in the early mornings. Unit #108 is also next to the building’s keypad entrance, so you’ll hear people coming/going, buzzing in, etc., including deliveries, throughout the day. Other than that, I haven’t had any issues with my unit, maintenance or otherwise.
I do; however, deeply regret the management’s communication toward the end of my stay and particularly with respect to the lease renewal process. The management—or rather my interlocutor—could’ve exercised more tact & empathetic understanding, and be more helpful with current tenants [details of my experience can be found in my Google review].
Taken together, as far as tangibles go, it’s a gorgeous place to live and you do pay a hefty price for it. In terms of the intangibles, however, my experience so far—and I say this particularly of renting as a WoC—suggests that Century Flats is like any other profit-driven housing in a rapidly gentrifying city, and the management can be quite brute about it.
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