Don't move here
November 14, 2022 - Review from Apartments.com
I would not recommend anyone live here. They just raised our rent $150 with a THREE DAY notice. What is that rent increase for? There is hardly anyone in the office, it seems like it's always closed and good luck ever getting someone on the phone. The management and maintenance teams are constantly changing employees. A group of boys breaks into people's cars almost every night and management has been made aware before but has done nothing about it. We have caught people on our Ring doorbell ...
making drug deals and letting their dogs poo without picking it up. Other people just let their dogs out without leashes. There are signs that say there is security, but there is none. There are also signs that say towing is enforced which had been suspended. They recently left notes on everyone's doors saying that towing has been re-instated, but we haven't seen a tow truck come through here since, so my guess is they probably still don't. So please tell me what this extra $150 is for because NOTHING gets done. We've also made complaints twice now about getting the tree behind us cut back, the first job was horrible and the tree grew right back. It's been almost two weeks since we heard anything else regarding our second complaint about it. They also decided to start charging people pest control about a year ago (which they didn't when we first moved in) and I don't ever see that either. There are spiders everywhere and just recently we have seen 3 BIG roaches in about a week. Assuming they're trying to get away from the cold, but still, where is the routine pest control for that? I shouldn't be seeing any of those roaches. We've been here going on three years now and have had to have the roof repaired twice, we've had a squirrel in our attic space twice (Plot twist: just found out it's RATS and not a squirrel), the parking lot floods, the mail gets put in the wrong boxes (not the property's fault, but still an issue), I'm sure I could go on. I don't think this place is worth what they are charging in rent at all.
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Property Manager Responded
November 18, 2022
Thank you for residing at College Square at Harbour View and sharing your feedback. My staff and I are sorry to see that our community has not met expectations. We are always happy to assist, so please call the office at (757) 484-8822 or e-mail me at collegesquaremgr@slnusbaum.net. You may also escalate your concerns to our corporate customer service line at (757) 955-8143. Additionally, we encourage you to contact local law enforcement whenever you deem necessary to address issues beyond the scope of property management. We look forward to hearing from you and improving your experience! – Penny / Community Manager
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