Wish I never renewed my lease
October 10, 2024 - Review from Apartments.com
When I first moved here it was very nice. From the office managers to the maintenance folks, to the cleanliness of the grounds, to the enforcement of the property rules. Sad to say, that is no longer the case. The management staff changes constantly, trash is rarely picked up which results in piles of garbage at the dumpsters, noise issues after hours are a constant problem, the management team does absolutely nothing when you reach out to them to enforce the rules THEY OUTLINED IN THE LEASE, ...
pools and gates are always down and in need of repair, and the list goes on and on.
There are so many other apartment developments going up in and around the same area, certainly there are better options than this. It is sad because this place WAS great a few years ago and has so much potential but it’s really gone down hill.
BUT, if you live like a slob, are noisy, have an out of control pet, want to pay more than what your place is worth, and have walls made of paper so you can hear everything that goes on with your neighbors, this is the place for you!!!
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Property Manager Responded
October 29, 2024
Hello,
Thank you for sharing your concerns with us. We sincerely regret to hear that your experience has not lived up to expectations, especially as you initially enjoyed living here. Your feedback is very important, and we want to assure you that we’re committed to addressing these issues.
We always attend to trash issues promptly, and we’ll continue to monitor this closely. We’re also actively working to improve our maintenance response times and enhance our communication with residents regarding noise and other policy enforcement.
Please reach out to us directly at your convenience so we can discuss specific steps to make your experience better. We appreciate your patience and hope to restore the sense of community you once enjoyed here. Thank you for giving us the opportunity to address your concerns.
-The Cortland M-Line team
Pets Allowed.