DO NOT RENT HERE! Run and save yourself the trouble
September 27, 2021 - Review from Apartments.com
If I could give this place 0 stars I would. The management is not responsive, not professional, and do not appropriately tend to tenet issues. Not only that but upon move in the unit was dirty and had dead roaches everywhere visible and had a pest problem. Both in attempting to lease and in being a tenet they failed to in a timely manner contact me back or either they never called back unless I hounded them. They never fixed maintenance issues and even declined to do so. They said what they were ...
going to do and what they were not going to do. The place was so dirty the burners would smoke just turning them on and the fire alarm would go off. I never got to use the stove while living there. They refused to replace them, only the plates. The pest control never showed up. The walls are so thin and the sealing to the windows are so terrible you can smell when your neighbors are smoking although it is a smoke free apartment. Also, you could hear your neighbors conversations due to those issues. The air conditioner even stopped working and so did the freezer many times. Not only that but they were selective on who they towed. This silver car right at the gate was broken down with spider webs on the wheels and wheels missing and parts of the car missing which are against the policy on the towing addendum but would tow people for barely being over the line. Peoples families would park in reserved spaces and would never get towed, but if the apartment did not like you they would tow your car. Many times I even called the tow company to move a car in my spot and they never showed up, so I a healthcare worker during the pandemic had to park my car on the side of the street at night blocks away and walk to my apartment. Save yourself the trouble and do not lease at these apartments.
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Property Manager Responded
October 25, 2021
We're sorry you're having a negative experience as customer service is important to us. We would like to hear your concerns and assist you. Please contact the management office directly so that we can rectify your issues. We are available M-F 9-6, at 713-772-4646 or email us at community email manager@thecrossingatberkleysquare.com
Max of 2. We encourage healthy and responsible pet interactions for all residents, and we strive to create a community that welcomes everyone and ensures a pet responsible environment. We use a third-party pet application service that is simple and secure w...