Some of the staff can be very polite and kind but when it comes to actually helping you, they hardly ever know how to handle any given situation. The "leadership" is even worse. I moved into a 2*2 and thought I hit the jackpot: Brand new apartment, amazing amenities, fully furnished and well kept. Unfortunately, I very soon found that to be far from the truth. Whenever you have any issues management either ignores your complaints or tries to push them off as your responsibility. They are also
...very inflexible for a complex that caters to college students. DO NOT SIGN A LEASE WITH THEM UNLESS YOU ARE 100% SURE YOU WILL BE STAYING THERE FOR A YEAR. I made that mistake and could not get out of my lease unless I found someone to take over my apartment. Why be so rigid? we are college students it means that after college we proceed to move on and actually begin our careers, we get offered internships and graduate what are we to do with the apartment then? Be a bit more flexible! Communication is also very poor. Be prepared to receive emails AFTER new policies have been put in place. After a few months of living with my roommate, she began to display very toxic and negative attitudes and I requested to be moved to another unit.I emailed management and they still have not responded to this day. I went to the office personally and I was met with a very unemotional and robotic response "You would have to pay a sum to be transferred". Luckily for me, I had great friends who offered to help me get away from that terrible environment I was in. Now that I am preparing to leave this complex *Very happy* they are trying to charge me late fees when I have only ever been late once, for which I emailed them and received a notice that my late fee waiver would be used in that case. I implore you to find a more affordable, flexible, and reliable place to live one that actually cares about you as a person and not just the rent you pay.
Property Manager Responded