Bad management can ruin an apartment complex.
1. We were given a covered parking spot that we have to pay extra for. We've been paying for this spot for over 3 months now. A couple weeks ago they gave our spot to a new resident. It was a mess up on their part for not paying attention to what spots are actually open in the system. But they decided to cater to her and let her keep the spot even though we've been here longer. Oh, and when they called to tell us this, they hung up when we argued it.
...And no, absolutely no yelling or profanity was used. Just arguing for what we think is right and they hang up. Real professionals.
2. We have put in 4 work orders to change the light bulbs in our stairwell so we can actually see when we get to the front door. Seems like an easy enough task, but it still isn't complete and we've been here for months now.
3. There may be a gate, but its been broken for the entire duration of our lease. So if that little bit of protection makes you feel a little more secure, they don't have that here either.
4. My fiance got this apartment leased out and ready while I was in Afghanistan. At times it was a bit of a frustrating process when it came to communication and getting things done and ready to move in to this apartment complex, and plus we're all humans and we all have emotions. But one member of the management team took it upon herself to let him know that she's surprised he came back to move in since the last time he left he had a "bad attitude". That's a completely inappropriate observation for someone who should be providing good customer service to EVER say. Secondly, whatever attitude he had was in no way geared towards her, but she decided to take it very personally. This same member also argued with him about a very clear issue in our lease agreement on move in day - one that if she just read instead of argued she could have fixed easily. So while our family and friends we're trying to help us move in, they had to wait 45 minutes to get keys so that this woman could finally give in and call the manager only to be told she was wrong, fix it, and finally sign the lease. Absolutely ridiculous.
I promise you can find somewhere better than here with good, reliable management. Every time we've gone in with an issue they choose to pretend they don't know what's going on, or lie to us about something that has happened or that they've supposedly done.
Max of 2. Up to 2 pets per home are welcome.