Lived here for 5 years, Fallen from what it used to be
November 30, 2024 - Review from Apartments.com
This complex used to be incredible but has gone downhill.
No Emergency Maintenance: We’re dealing with a leak in the master bathroom, and there’s no way to contact emergency maintenance. The front desk doesn’t answer, and the maintenance hotline redirects to a call center that says Walton terminated their service on 11/18. This is unacceptable for safety—what if there were a ceiling leak during a storm or an electrical issue?
Slow Maintenance Response: Requests have become so delayed that we ...
only submit them for major issues. Some staff are fantastic, but others have caused massive backlogs. For example, it took over a month to fix a cabinet after a metallic bearing fell off. Issues like clogged sinks feel like too much hassle to even bother reporting.
Misplaced Priorities & Parking: Walton constantly prioritizes aesthetic updates—restriping parking spots twice in three months, repaving roads and sidewalks—but ignores real issues like adding parking spaces, a common resident complaint. Instead, guests face strict parking policies requiring a lengthy registration process or risk being ticketed, which discourages visitors.
Restricted Amenities: Amenities that were once a highlight are now overly regulated. Guests are limited to one per apartment—even in three-bedroom units—and residents are monitored at the riverfront park, making it hard to enjoy the property. These restrictions have destroyed the sense of community that made this place so appealing.
I love Walton and hope they turn around, but it is looking increasingly unlikely
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