Numerous noise issues - on-site management is dismissive, doesn't appear to take action that yields results. Directs me to contact VIP management and/or on-site security, Overton, to report noise issues. Also claim Overton will report incidents to management. Overton doesn't seem to do much, if anything, to address noise issues. Have visited management multiple times to question whether Overton at least reported the noise issues I bring to their attention - they are never aware of any noise
...complaints (meaning Overton never reports them, contrary to management's claim that they will do so).
Management also misleads tenants in regards to unit conditions. I originally moved out of a slightly larger unit, into a smaller one with fewer/cheaper amenities. These included no stainless-steel sink, no microwave, and a slightly older/dated stovetop, in addition to a lower sq. footage.
I accepted the latter unit given the above differences, however after moving into my current unit, it became apparent the unit was significantly more dated than described, with many other problems that were not mentioned:
* The refrigerator - very old, dated, costly/energy inefficient. Primary door is slightly crooked/falling off - internal temperature dropped quickly, as it is not properly sealed. Requested work order to either inspect refrigerator to see if it could be repaired, or replaced. Maintenance was unable to fix it, nor has it been replaced. Have had it turned off for many years now - unable to justify the cost of such a dated piece of equipment.
* Dishwasher - similar problem to refrigerator. Old, dated, crooked door, doesn't properly close/seal. Never ran it, out of concern water would leak out. Wash everything by hand instead.
* Heater/AC - considerably slow to warm up. Upon being turned on, heater blows cold air into unit for about 5 minutes until it builds up heat.
* Bathroom pipes - old/outdated, loud banging can be heard in walls. Unsure if they are caused by my use of amenities (toilet, sink, shower), or one of the other units adjacent to mine.
* Insulation/sealing around door, windows - unit rapidly loses heat in wintertime. Can feel cold air around edges of main door & windows. Asked management to check and see if unit is properly insulated, as well as check sealing around windows. As far as I am aware, no such inspection has taken place.
At the end of the day, it's a roof over one's head, but that's about it.
Property Manager Responded