This place is terrible. They WAY overcharge you and try to nickel and dime for EVERYTHING. They want to provide a "aesthetically pleasing community" however they neglect basic amenities like plumbing. The first month we moved in we had sewage back up into our bathtubs upstairs. This occurred at least 6 more times in 2 years. Yes, POOP IN OUR TUB 6 TIMES. On one instance it leaked through our ceiling to our dining room while we had guests over for dinner. We tried to call emergency maintenance
...many many times but no one responded. I have never had issues like that in any place I've lived. And guess what? They said we caused it and charged us to fix it. Um excuse me, it literally happened our first month, this was obviously a preexisting issue.
Also, THE BUGS. Our place was constantly having issues with roaches, big and small. Which I am terrified of. We paid for pest control every month, however in order to get it, we had to call the office and get them to send the person out, (again, why is this my responsibility? every other place I've lived they take care of this). Even when I called to schedule it, they only came about 50% of the time (we have a RING so I can see when people come in and out). It was awful. I started a new habit of wearing slippers because I was terrified of accidentally stepping on a roach barefoot.
It is the community's responsibility to provide a decent living environment, not the tenants. If we had any other option to get out sooner we would have. I've lived a lot of places but never had so many issues.
Max of 2.