Amenities are somewhat maintained. I wouldn't choose this location based on the lounge pool. The water is filled with leaves, dirt, and insects. The chemicals they use to sanitize it are strong enough to irritate the skin. The best draw to this location is the convenient dog park. However, it isn't maintained throughout the weekend every Monday there are no bags and the park is disgusting.
Maintenance is timely. However, when most people are WFH due to COVID, it's incredibly frustrating to have
...maintenance personnel walk through your apartment without knocking. Since I've been here, I've had two water leaks and half of the outlets in my apartment were malfunctioning when I arrived.
The security inconveniences residents and doesn't do anything to prevent rule-breaking. For example, access throughout the building is secured via the Latch app. This app frequently doesn't work or won't connect. It sometimes takes too long to validate and so the elevator you're on won't go to the floor you need it to before someone else calls it.
The physical security on site is a joke. It's a drive-through security person who slaps tow stickers on resident's cars if their registration is out-of-date. That isn't their job, they don't know anything about temp registration, and the glue of the sticker is almost impossible to remove.
As I type this, the fire alarm is going off for the second time in twenty-four hours. Ironically, when there are noise complaints at night, security and management do literally nothing to address it.
Management is the most frustrating experience here. There is a rotating pool of new faces with little turnover. This causes a communication gap between MGMT and residents. Further, MGMT calls at all times in the day with no regard for the fact that most people have to work.
When I first moved in, I placed all of my broken-down boxes in the trash room. Imagine my surprise when someone from MGMT calls me to chastise me for leaving boxes there. When I explained that there was a sign in the trash room saying to do it that way, the MGMT person said she needed to talk to her boss to confirm.
Finally, when I realized I had a baby on the way, and went under contract on a house, I decided to break my lease. I had three options but they were poorly explained. I was later called by management and told that I needed to pay an 85% reletting fee that I had never been informed of. It's just another example of this community's poor management and communication.
Max of 2.