This apartment complex will screw you out of money in every which way they can. For starters, they did not even attempt to contact me after I moved out, and sent me to collections over $100. That will be on my record for SEVEN YEARS, over $100. Without any sort of notice. They marked me as someone that didn’t leave their forwarding address, when I know for a fact that I did because it’s REQUIRED when you move out. Not only this, but during the covid lockdown, the Mark shut down all amenities
...including the pool, tennis courts, laundry area, gym, etc. Those amenities are included in our monthly rent, so why weren’t we accommodated when we couldn’t use them for 4 months? They kept our rent the same even though we couldn’t access anything that we paid for. Then, there were countless issues in the apartment; dishwasher not working, AC breaking, MOLD growing on the windows, and anytime you try to call the office about it they just gaslight you and tell you that it’s not mold. I didn’t know you had to be a mycologist to work as a receptionist at the mark, but apparently so. They tried to raise my rent almost $100 for my lease renewal and that’s when I told them I would absolutely not be paying a cent more than I already was because not only were no improvements made to the apartment during my time there, I should have been compensated for the various issues I had with amenities. When the sink broke, all of my paper towels and other toiletries under the sink were ruined. I asked the mark to compensate for my toiletries and they told me I shouldn’t have put my stuff under there so they couldn’t help. What? Should I go on? You are required to get cable and Internet through them because they have a deal with spectrum that benefits them. This adds about $150 extra to your rent every month and you HAVE to pay for it. The "valet trash" that you have to pay $30 a month for doesnt even come half the time; I've had to take out my own trash way more often than having it picked up for me, which would be fine if I didn't HAVE to pay for valet trash! It's like the purposefully try to upset their residents. The people that run this place are obviously just miserable and have nothing better to do with their lives. It’s sad that instead of reaching out to me to get me to pay my move out fee (that I wasn’t aware of), they sent me to collections which is now affecting my ability to get a loan to go to grad school. Hope you feel good about yourselves!
Max of 1.