Renewal Price Gouging, Property Poorly Maintained
May 16, 2023 - Review from Apartments.com
I would not recommend living at Dwell. The maintenance of the buildings is extremely poor, with broken appliances and fixtures that are not fixed in a timely manner. The small maintenance staff does what they can, but they're overworked. The hallways, gym and common areas are often dirty and unkempt, and there is a constant presence of pests near the garbage. Mostly Raccoons.
Last year Dwell switched waste management services with the promise that garbage/recycling would be picked up more ...
frequently. I thought this was odd, because it felt like things were being taken care of in a timely manner. Instead what we got were smaller garbage bins and more recycling containers. Great! I thought. However, as time went I on figured out that the recycling was being picked up bi-weekly and the new smaller garbage bins have been overwhelmed. Because of this residents throw their trash where every they want. As a result, the garbage men typically only take what’s in the bin and leave the bags of trash that surround the bin. It's pretty disgusting.
Speaking of disgusting, dog owners have a habit of not picking up their pet's waste. We had a problem with someone leaving dog poop at the back door of our building. When we mentioned it to the office staff, it seems as if the offender found a new spot to let their dog poop, which was in a patch of grass out in the parking lot.
Since switching to Inland lawn maintenance has also taken a back seat. Today we just had our first lawn mow of the year in the second week of May. Weeds have been growing everywhere.
Like noise? Great, because you'll be able to listen to the humming of 1-88 and the motorcycles that cruise up Warrenville Road all summer long if you decide to sleep with the window open. I blame myself for this though, I should've used my ears when taking a tour of Dwell.
To make matters worse, the management engages in price gouging at lease renewal time. This year our renewal went up $210/month. When trying to negotiate they wouldn't budge despite there being 8 of the same unit available. They hike up the rent to exorbitant levels without making any improvements to the building or the living conditions. It feels like a blatant money grab, and it's extremely frustrating to deal with. Long story short, you don't get a lot for what you pay for.
Overall, I would not recommend Dwell to anyone. The poor maintenance and unfair pricing practices make it a difficult and unpleasant place to live.
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Property Manager Responded