Pierce Arrow Apartments

not bring the temp under 78. Never once did they offer any compassion and refused to lower our rent to compensate for this. I could truly write a book on how terribly Pierce Arrow treats their residents but the AC was the icing on the cake. The office staff do not communicate with one another and will not respond to you unless you continually follow up with them. The location is the only thing the apartments have going from them but it is truly not worth it to rent from Pierce Arrow. Please save yourself the headache and rent elsewhere. Stay away from Pierce Arrow at all costs.

office pointed out several things that needed to be fixed and assured me someone would be over the same day to fix them. These things included a fire alarm that didn't work, a broken window blind, a bath tub that drained extremely slowly, and a slight issue with the front door frame. After a month, these things were not fixed. I began calling weekly to check on when the repairs would happen with no luck. Then daily. It was not until my air conditioner broke that anyone actually showed up to fix anything. I waited over a month for these issues to be addressed. Recently, I put in a work order on May 28. Today is July 6. That is 39 days. During the course of waiting for this to get fixed, I have called the rental office at least 8 times inquiring about when this issue would be addressed. On 3 separate occasions, I was told that they would check on something and get back to me, then never received a call back. Two weeks ago, a maintenance person actually showed up, took a look at the problem, and told me he needed to turn the water off for the building to fix it. He said he would schedule that with someone and get back to me. I never heard back from him. After waiting 39 days, I received a call that my problem was fixed while I was at work, along with lame excuses about other emergency maintenance issues that slowed up their response to me. I used to live in Malvern Manor. When you make a maintenance request there, someone comes the same day to fix it. Then, when I get home to check the repair, they "fixed" the wrong thing. My maintenance report clearly states the problem is with the faucet in the bathtub. The maintenance people did work on the sink, not the tub. In addition, the sink is dirty from the repair. I repeat. I waited 39 days. For the wrong thing to be fixed and my bathroom to be left dirty. The service here is TERRIBLE!!! I would never recommend to anyone to live here.

charge you with 40 dollars late fees despite the outstanding amount reading $0.00. They also do not maintain their buildings and the one service they charge (trash) would remain overflowing. The apartment itself is nice (209 s blvd) and I liked the location but having to deal with Pierce Arrow is enough to make me move ASAP.

morning, even though they had an emergency number. We called many times but it took about 12 hours for someone to come out and services our apartment. We had many different accounts of mice in our apartment in which Pierce Arrow did not come and set traps or send an exterminator. For about 3 months our refrigerator worked on and off. There was a constant smell of rotting food because our refrigerator did not stay cold enough. When we put in work orders, it would take days for the maintenance workers to come out. When they did come out they “recharged” our fridge only for it to break again in a couple days. Finally, after a couple months, we received a new working fridge, but in the process my roommates and I wasted hundreds of dollars from our food rotting in our broken fridge. There were many problems with the door to the apartment building not locking. This put us and the other tenants in danger. At one point, my roommates and I awoke to a strange man, assumably homeless, sleeping in the hallway outside of our apartment. When Pierce Arrow finally decided to fix the lock, they put a key lock on the door instead of the key pad we were accustomed too. I understand this was a temporary fix, but they only provided one key per apartment. This meant that only one of my three roommates could have a key to access our building. We have different schedules and it was extremely inconvenient to have to coordinate who gets the key on specific days. Finally, our oven was broken and unusable for three weeks. When we turned it on the whole apartment smelled like gas. We placed a work order, it took them a couple days to come look at it and then two weeks for the oven repair people to come. One positive note about working with Pierce Arrow was their former employee TC. He was extremely helpful and actually came and unclogged our toilet the first day we moved in. I do not believe he works with Pierce Arrow anymore, but he was a gem and was our lifeline for this past year.