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March 2, 2019 - Review from Apartments.com
First off in a year this complex has had a $200-$300 increase in price!
Here’s the little things they don’t tell you
-Charged tax on rent, water, sewer, and garbage (must be an Arizona thing) however I was not told there was tax on all charges when I asked about monthly charges.
-The only internet service available is cox. Apparently all the other companies are at capacity in the area so cox is your only option. Monopoly? Basic cable and internet is $133 monthly.
-They essentially ...
charge residents the water bill for the entire property. Yes you have a water meter associated with your unit HOWEVER your rate is OVERPRICED. Your “usage” is based on your meter however the formula they use charges you as much as $8 per 1000 gallons. (Compare that to $1 for residential and $2 for commercial if you paid the city directly).
-Utility smart charges you a $4.95 “admin fee” monthly not to mention a fee you are charged to set up your utility smart account which is a third party they use to asses your water sewer and garbage. So you’re charged to asses your charges. Cool.
-The barbecues use gas and we all split the cost whether you use them or not.
-The $9.95 “building and facilities” monthly charge was also not clearly spelled out. Can’t my monthly rent cover that? Pretty vague and unnecessary.
-The $35 valet waste is a waste! You don’t have the option to opt in or out you are required to pay this fee. They rarely pick my garbage up and I’ve called to complain. It’s ridiculous and not necessary. Not to mention heaven forbid you have an emergency, leave your garbage can at your front door and DON’T remove it by 9 am the following day you will receive a threatening email stating you will get a $25 fee!!!! I’ve personally resorted to NOT using it even though I pay for it. Why would I risk getting fined for a service I PAY FOR!?!? Here’s what you pay for. Example: February has 20 pick up days (sun-thurs minus holidays) = $1.75 per pick up. Again. Not optional. Not necessary.
-The staff minus one person is condescending and rude. I think the managers job is to reply to the community Henri app and that’s all she does. Not one resident has ANYTHING positive to say about her. When did apartment managers get hired to be rude? Weird.
Look elsewhere.
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Property Manager Responded
March 7, 2019
Resident A,
Thank you for reaching out. Please reach out to us immediately so we can directly clarify your concerns. We're available at your earliest convenience by phone, email or in-person at our community management office.
Thank you again.
Max of 2.