STAY AWAY
September 22, 2019 - Review from Apartments.com
I don’t know where to begin with these apartments. First off, we lived in Arizona for three years & NEVER had a power bill so high. The insulation on these is horrific & our walls were hot to the touch inside the apartment. We even put up white paper to block the sun which we have never ever had to do before. This was not what we expected when moving in to these apartments. During the winter the rain broke through the ceiling & cracked the wall & crown molding where water was pouring into our ...
apartment, ruining pictures & furniture directly below. The crack was still there & visible the day we moved out. There were bugs ALL THE TIME. Even when we got sprayed! Once again the way these were built was so cheap. I have never ever had bugs in my house like I did here, dead crickets maybe 30 at a time coming in the window & the sliding glass door. Silverfish etc. Our AC broke & was pouring water & it went up to 100 in the house. The hot tub would be freezing cold, the office told me they didn’t have packages when they did have them & told me they had already been signed out. The gates were always broken leaving so many cars lined up when we had to get to work. The dishwasher would break. The dryer had the most awful alarm in the world that I can’t even explain that can’t be turned off. Honestly the list goes on. I wouldn’t recommend these to anyone, go across the street to the other apartments in the area unless you want to pay $200 a month for a small one bed & have disgusting amounts of crickets in your house.
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Property Manager Responded
November 12, 2019
Thank you for taking the time to reach out. We apologize for any miscommunication while you were part of the community here at San Valencia. Our community members' experience is our priority and we work to resolve issues swiftly, as well as taking great pride in providing premium service. If there is anything we can resolve, please feel free to call us directly at (480) 900-5455.
Thank you again for sharing this - we wish you the best in your new home.
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