It's not worth it in the end.
May 27, 2021 - Review from Apartments.com
To put this out there, I really like these apartments when we first found them and we're moving in.
But then we moved in and it just seems like we had a bunch of issues.
The first day we moved in the water heater didn't work and had to be replaced, the sink in the kitchen leaked, and the people they bring in to do the "remodeling" are absolute trash - not even the maintenance staff likes the remodeling people. The people they brought in to remodel blank plated over a lot of the outlets ...
including the internet/cable plug and we had to take them all off to find it AND then the maintenance had to bring us the current plate to be able to even hook the cable in. On top of that the remodeling team also painted over the one upstairs that should work so it doesn't work and the 2nd cable upstairs doesn't work at all.
They (remodelers) PAINTED over the bathtub, and the rollers on the drawers, and mind you the paint they use flakes really easy so it constantly did that in the cupboard and INTO our dishes and comes off with the slightest thing, so we ended up having to put down vinyl mats to protect the paint so we wouldn't be charged and the paint wouldn't continue to get into our dishes!
The parking is terrible unless you live on the backside off Eppinger.
The trash consistently over flowed especially when there were issues with the apartment not paying the bill even though the tenants still were charged for it each month.
The staff changed shortly after covid hit and even with 2 people in the office now, can't keep up with anything and quite frankly STILL don't answer the phones and despite asking for a call back either choose to email or ignore you for days on end.
There are rats, not mice, RATS the size of smaller footballs because of the trash issues and they are in the walls of the building as well and like another tenant said, mouse traps are the only things placed.
We loved there for 15 months and only once was the apartment sprayed for bugs per our request, once our filter was changed for the heater again per our request, AND we lived there for a year before we, as tenants, realized that there was not a SINGLE smoke detector or CO2 detector in the apartment - these had to be installed, again per our request.
On top of all of that upon moving out the behavior from the leasing office had been very sketchy and barely responsive, we are also charged OVER what our deposit was meaning we would owe money to the apartments. We were advised that only our last month
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Property Manager Responded
June 2, 2021
We are sad to see your time at our community did not result in a higher rating, Randian. Our team strives to provide an exceptional experience to all of our valued residents and we regret missing the mark in your instance. Please reach out to us at sunsetpeak.cm@avantiresidential.com or give us a call at 303-451-7123 so that we can set an appointment to speak with you in person to resolve your concerns. Thank you for your understanding, and we look forward to hearing from you soon.
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