Past resident
October 3, 2024 - Review from Apartments.com
The management team is impossible to communicate with, rude, and does not care about current residents. The apartment is overpriced and disguised as a “luxury” building. The carpets are stained with dog pee and the elevators reek of pee and weed. Save yourself a couple hundred dollars a month and go to someplace down the street.
Property Manager Responded
October 11, 2024
Hello,
We regret to hear that your experience in the past left that impression, as that is not at all the one we strive to provide. Great customer service is key and our entire team strives to provide that our residents and guests.
In the past few weeks, we had the carpets professionally cleaned on every floor and this truly made a difference that many of our residents noticed immediately. We are doing upgrades to our community so that our residents have a wonderful space to work from home and to visit with friends and neighbors.
We welcome you to come on in for a tour and see the upgrades within the community and experience the service that entire team strives to offer.
-The Cortland Mill District team
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