Caution Advised — Not Quite What It Seems
May 21, 2025 - Review from Apartments.com
I initially really enjoyed living at Langdon. The apartments themselves are well-built, and the amenities are decent. However, over time, a few issues became hard to ignore—especially when it came to transparency and safety.
One of the biggest concerns is the unexpected fees. While I was told to expect standard utilities like water, wastewater, and gas, there were many additional charges that weren’t clearly communicated upfront. Beyond the base rent and the required amenity fee, I was billed ...
for things like a 9% admin service fee, trash admin fee, valet trash, common area electricity, a gas admin fee, a city service fee, and more. These added over $225/month to what I was originally quoted. It felt incredibly misleading.
The office staff is responsive at times, but there are recurring safety issues that aren’t taken seriously. The gates are often broken and left open, allowing strangers to wander through the complex. I had a bike stolen directly off my balcony, and even though I shared security footage with management, nothing was done. There were also multiple incidents of suspicious activity captured on my cameras that were ignored. Perhaps most alarming, a resident was held up with a machete in broad daylight in the parking lot.
Ultimately, it doesn’t feel like you’re getting what you pay for. In a competitive rental market, there are likely better-managed options with clearer billing and stronger safety measures. I’m grateful I had the flexibility to move out—others should think carefully before committing.
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Property Manager Responded
May 28, 2025
Hello, Chris. Although we're glad you've been pleased by our lovely homes and great amenities, our team is truly sorry to hear of these concerns from you. We are more than happy to review your account inquiries and any community fees with you to offer clarity and insight, and we can assure you that our gates are fully operational. Our team takes reports of non-residents in our community very seriously, and we encourage reaching out to the proper authorities with concerns such as these. We've connected with our patrol service to grant them insight into the concerns mentioned in your review as well. We'll always do everything we can to assist local PD, as the well-being and comfort of the members of our community are always our top priorities. We'd like to connect you with our Community Manager to revisit the discussions regarding your bicycle if needed, and we hope you'll reach out to us at (512) 821-1000 to discuss this feedback in greater detail. Our team wishes you the best moving ...
forward in your new home.
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