Overpriced, going downhill
September 5, 2024 - Review from Apartments.com
Like many other long-term residents, I recently moved out of the Vue because of ongoing maintenance, management, and security issues.
The Vue is 10 years old and it shows. Unit interiors are dark and dated. Appliances in most units are a decade old. The common areas aren't any better. The gym is barebones - think 1 elliptical, 1 bike, 2 treadmills, and some weights. The rooftop is small with grills that need to be replaced and a broken fire pit. The parking lot is filthy and next to dumpsters ...
that overflow. The carpet throughout the building is stained and the trash chutes in the hallways make every floor smell, especially by the elevator banks.
The neighborhood has gone downhill - period. Despite this, management has not meaningfully invested in security. Packages are stolen because there is no package room and management allows deliveries to accumulate in the lobby. Bikes are stolen from the garage and cars are broken into. "Piggy-backing" occurs at the front entrance.
Simple maintenance requests take 1-2+ weeks to fulfill. Getting action from the after-hours maintenance emergency staff usually required multiple follow up calls over hours to the call center. Last winter, a significant portion of the building experienced issues with hot water; this summer residents are going without AC. Residents are denied compensation in the form of rent or parking credits for these ongoing disruptions. Building management is inexperienced and understaffed, with only one Community Director serving 100+ units. Calls to the front desk go to voicemail, sometimes immediately.
Despite these deficiencies in value, safety, and community, the Vue bills itself as luxury living and consistently hikes rent by hundreds of dollars per month when residents renew leases. For what the Vue charges, your money can go much further in a newer, nicer building that prioritizes residents' comfort and takes safety seriously.
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Property Manager Responded
September 19, 2024
Thank you for your feedback. It's unfortunate your experience and impression of VUE was anything less than stellar. Like most buildings, there is ongoing maintenance and upkeep that must take place overtime. We’ve made multiple practical updates and improvements over the past year alone. We’re excited for the improvements that have already occurred and for those that are anticipated going into the future. Our records do not show rent has ever been increased for hundreds of dollars across any period you renewed with VUE. We do attempt to remain reasonable and competitive with our rental rates. We approach VUE as smaller luxury boutique living experience compared to much larger apartment communities, and believe the amenity spaces to be appropriately proportioned. We also continue to offer services similar to that of larger communities including concierge and nightly security patrol. We take all feedback under advisement and thank you for calling VUE your home. Best wishes on your new ...
endeavors! Please be well.
Thank you,
Your team at VUE
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