Sequoia is the worst property management company I’ve ever dealt with. My time at the Vintage has been a nightmare, and I can’t wait to move out.
I moved in sight unseen, and the apartment was in awful condition: it smelled of fumes, the carpet was filthy, and everything was dirty. The carpet hadn't been replaced and the walls hadn’t been painted in years. Despite numerous complaints, the leasing office did nothing. I ended up moving in a month late due to extensive cleaning and scrubbing. I
...noticed a cat litter smell in the bedroom but initially ignored it.
During my lease, maintenance visits were random and ineffective, often marked as complete without resolution. My name wasn’t added to the gate list, which was less of an issue since the gate has been broken for most of my lease and makes loud noises.
Security is minimal; Signal makes occasional checks, but I’ve seen masked individuals breaking into cars. If you have a dog, invest in a headlamp due to poor lighting.
My air conditioner broke in summer and took about a month to fix. I noticed a strange taste in the bedroom, which worsened over time and was due to the previous tenant’s cat spraying. Despite using enzyme cleaners, the smell persisted and had seeped into the concrete. I had to move my bed to the dining area because the fumes were overwhelming. The carpet cleaner didn’t show up on the scheduled day, and when he did come, he was indifferent. The smell in the bedroom worsened, and the dining area also had a strong cat ammonia odor.
I’ve paid rent for months while essentially being poisoned. My dog and I have stayed with friends due to the apartment’s uninhabitable condition. I’ve spent hundreds on cleaning supplies and repairs, including removing urine-soaked wooden boards.
Last night, I had to open all the windows because of suffocating fumes and found more spots needing priming. The office suggested moving units, but given their track record, I’m wary of that. My lease ends in two months, so why pay for movers twice?
Their "valet" trash service is disruptive, with collections right outside the bedroom door at 2 or 3 a.m.
This place is poorly managed and dirty, with trash everywhere and filthy stairways. Positive reviews seem misleading. I hope this helps others avoid the same mistake.
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