I moved to Lugano from out of state a little over a year ago. They made the entire process of moving over 1500 miles away from home so smooth and easy. I was able to sign all the documents and put down deposits online. Roberto and Mia were awesome at communication, and they kept me informed the entire time. I didn't have the luxury of viewing the apartment in person before moving in, so all I had to go by were the pictures of the apartments online. The pictures are accurate, and the apartments
...really are lovely. My apartment wasn't ready the day I arrived (they were putting in new flooring), but they put me in one of their furnished guest apartments free of charge and their maintenance team even helped me move my things in when it was ready since I had to cancel my movers for the day I had them scheduled.
All maintenance requests I have put in have been addressed very quickly- most of the time the very next day. There is always plenty of parking outside and in the garage. The garage (one space is included with rent) is super convenient when it's snowing or the weather is bad. Having a liquor store, coffee shop, and pizza place in the complex is also very convenient! I was looking for a house to rent before my lease was up here (I really wanted a yard for my dog), but there just isn't anything in this area that is more affordable right now. Because of this, I decided to sign another year lease.
My only complaints are that I do have very noisy upstairs neighbors, but this is really just a regular part of apartment living. Also, people have gotten very bad about picking up after their dogs lately. I have a dog myself, and I am almost constantly dodging pet waste when I walk her. I have heard some people complain that the doggy stations don't always have bags for waste, but I just buy my own that I have attached to her leash so I know I always have a way to pick up after her. (This is really just a part of being a decent, responsible person and pet owner!) The pet waste issue is something that is not easily controlled by management, but they do everything in their power to enforce the rules. I do wish the "dog park" was more secure as well. Even though it is fenced, there are no gates at the entrances, so dogs can easily run in and out.
Overall, my experience has been very positive and the negative issues I have are pretty minor. I am really glad to call Lugano home!
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