Awful
February 24, 2024 - Reseña de Apartments.com
We lived at this complex for about 3 years. It was an awful experience.
The buildings are very very old, there is definitely mold in the walls. We would feel sick on and off all 3 years up until we moved out. They had several weeks of cockroach infestations. I remember I was going to sleep one night and felt one crawling on my face. The maintenance team is absolutely completely useless. We moved into another unit and it took them six months of them coming in and out of our home to fix a bunch of ...
issues in this supposedly "move in ready" unit. We are convinced the maintenance guys told the office they took care of it, when in fact they did not.
We've had packages stolen from our front door, our neighbors also experienced this.
There have been numerous occasions where homeless people would sleep in the laundry rooms. This complex doesn't have ANY cameras on property (not even facing the mailboxes) and they don't have security. Which they would benefit from getting. This "beautiful gated community" is not in fact gated. The gates haven't worked in over a year. And even if they do work, sometimes they won't open and you're literally stuck. You have to pay extra money per month for parking spaces. But that's not a guarantee your spot will be avaliable when you get home. There's nothing you can do when someone is parked in your spot that you pay for.
The property manager is nice, but very tone deaf to the issues of this property. These apartments are extremely over priced for what you're getting. With this price range you're better off moving to a nicer part of Reno. Highly highly DO NOT recommend living at this complex.
Leer Más
Property Manager Responded
February 26, 2024
We’re disappointed by your feedback. We’d appreciate the chance to go over your concerns and appropriate solutions so please contact us at regencyparkcm@latitudepmgmt.com/ 1 775-826-1816. We’re confident that we can turn your experience around, and we look forward to getting corrected. - The Regency Park Management Team.
Photo and vaccination records required at move in.