They gave us a unit that is still dirty, infested with cockroaches in the bathrooms, kitchen, and inside of the walls, and with mold inside the bathroom. They showed us an updated unit that was very clean and near the front of the complex. We were told that we would get an apartment almost identical, only change being carpet in the living room instead of vinyl flooring. We did not get that. We made a formal complaint and made it clear that they had broken their side of lease. In response (after
...going into our apartment), Jessica from management said “ Well I only seen one roach….” ONE ROACH IS TOO MANY!!! Not to mention the fact that we put down over 6-7 traps that were still there and had already caught about 4 roaches in a matter of a day. Jessica then told us she would have to talk to her boss to see what to do about the situation. She kept trying to push us into saying that we were abandoning the unit, and surrendering our keys, but we did not let that fly, and told her repeatedly that they had broken the lease, therefore giving us the right to have our rent & deposit back, along with no effect to our rental history. Management tried to create issues at every point. They were saying that we were harassing them and that they were at fear for their personal safety because we were rightfully upset about our unit and continuously asking them to do a final walkthrough. They had us waiting for over 45 minutes to do the walkthrough, and told us that if we didn’t have it done by that day, they would charge us another day on top of the $166 pro-rated rent we were already losing for the last 4 days of June. After finally showing up, Jessica and another office woman looked through the unit, and then she screamed that they were going to call the police on us for recording them in our own apartment that we had paid for. Laughable. Thankfully, we knew our rights, and the laws in the Nevada or else we would have been stuck in a year long lease. We moved in and moved back out in a matter of a few days, making sure to keep documentation of everything and doing everything needed so they wouldn’t be able try to ruin our credit or rental history. Just wish we didn’t have to throw away most of our items we had already put in the apartment, at least $1000-$1,500 worth. Please look elsewhere if you are looking for affordable living!!!!
