The Worst Place I Never Lived
November 10, 2021 - Review from Apartments.com
Terrible customer service. The office DOES NOT return phone calls and rarely answers the phone. I submitted an online application with the $60 fee, nothing happened. I went into the office and was encouraged to submit the $300 money order for the holding fee ASAP so they could get started on my application right away, nothing happened. I called the office a week later and they started working on it but never finished or got back with me on the status. I finally got ahold of someone in the office ...
and told her I am canceling my application as they are not doing anything with it and I had to figure out where to live as my lease was ending soon, her excuse was that they've been busy and had internet issues. She told me I could come to the office on Sunday to pick up my $300 money order (which I needed to put toward another property). Online the office hours for Sunday are 9-12. I got there at 10 am and no one was there because the hours on the door state 12-5. I go back later at 1 pm. Still, no one there. I've now left four messages for the office with no return call. Based on the previous reviews with pictures of the mold in the walls and the poor professionalism and customer service, I dodged a bullet by not moving here.
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